Terms & Conditions

Terms of use

By booking an Activity with Compass Sports you are acknowledging your full acceptance of these Terms and Conditions and confirming that you have not relied on any term other than those contained within these Terms and Conditions.

By using our website, you confirm your acceptance of those parts of these Terms and Conditions which are applicable to use of our website.

Booking Activity

Upon receipt of a completed booking form and full payment from you, we will confirm your booking via the email address you have provided.

Before booking please ensure your child is available to attend the Activity and meets the conditions for participation in the Activity, as listed on our website.

You are entitled to cancel a booking and receive a refund within fourteen (14) calendar days from the date that you receive e-mail acknowledgement of the booking. This is pursuant to the Consumer Contracts Regulations 2013. However, once an Activity is complete you cannot change your mind, even if this cancellation period is still running. Also, if you cancel after the Activity has started, you must pay us for the services provided up until the time you tell us that you have changed your mind.

Session changes

In the event that we have to cancel an Activity for any reason, we will offer alternative provision of the Activity to you. If you notify us prior to the start date of the re-arranged Activity that you would prefer a refund then we will refund to the person who booked the full value of the amount paid for the Activity.

In the event of inclement weather, suitable indoor activities will be organised to replace the outdoor activities, at the discretion of our staff.

Child Protection

All Activity Professionals hold current child protection qualifications and a DBS check certification. If a child complains of abuse, or a member of staff believes that the child is suffering from abuse, we will act in accordance with our child protection policy, a copy of which can be found here.

Medical information

Any relevant medical conditions of the child must be fully disclosed in writing at the time of booking and to the Activity Professional before the Activity begins. If a medical condition is not disclosed in this way, then Compass Sports will not be responsible where the steps taken by it (or not taken) would have been different if the medical condition had been disclosed.

Compass Sports can only administer medication in an emergency and then only where a member of staff with an appropriate level of qualification is present at the emergency.

Health and Safety

A full risk assessment will be carried out by us in respect of each Activity.

All Activity Professionals involved in the provision of the Activity hold at least a current Emergency Aid Certificate issued by an appropriate body.

By agreeing to these terms of use, you provide consent for us to administer all necessary first aid to your child as required at any time.

You must ensure that your child complies with our safety procedures, including the following:

·        Shin pads are compulsory on an Activity which involves football, hockey or other contact sport.

·        Earrings must not be worn during an Activity (except that newly-pierced ears may be fitted with a plastic retainer from a reputable jeweller).

·        Clothing appropriate to the Activity must be worn throughout the Activity.

We reserve the right to exclude a child from the Activity if the above requirements are not met in full.

Leaving an Activity

Each child must be collected by a parent or guardian unless express written consent has been given prior to commencement of the Activity, confirming that the child may leave alone. The parent or guardian must ‘sign out’ each child on collection, with an Activity Professional.

Film and Photography

We may from time to time take photographs/video of the Activity for promotional and publicity purposes.

You will be given the opportunity as part of the booking process to consent to the taking of such photographs/film of your child. No photograph/video including your child will be published without your express consent.

Complaints

In the unlikely event that you or your child is dissatisfied with the service we provide then please in the first instance raise it with the Activity Professional on the Activity. He/she will deal with the problem in accordance with our policies and procedures.

If the problem is not resolved to your satisfaction, then please write to our customer services team at info@compasssports.co.uk within 7 days of your child’s attendance at the Activity.

We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. However, refunds will only be issued if we are in breach of our Terms of Use.